Using the Safe Senders List

At Indiana University, UITS provides filtering services on all email accounts. This helps reduce the amount of unsolicited commercial email stored on IU mail servers. This service helps users identify and eliminate unwanted email. Any messages identified as spam are quarantined for 5 days in a Junk E-mail folder and are then automatically deleted.

Because of this service, it is not necessary (but is still possible) to set personal Junk E-mail protection. However, it may be beneficial to mark specific email addresses are "safe" or "blocked." These choices are part of the Junk E-mail options in Outlook. When using Outlook on the Exchange server at IU, it is necessary to have Cached Exchange Mode enabled before modifying personal Junk E-mail protection.

Step 1. To access the junk email options,

Right-Click any message,Point Junk,

Click Junk E-mail Options...

A Junk E-mail Options dialog box appears. We are not going to change any of these options today.

Step 2. To move to the Safe Senders tab,

Click the Safe Senders tab

There may be times when the spam filter that is used at IU mistakenly identifies a legitimate message as spam and moves it to the Junk Email folder. We can prevent this from happening by adding an email address to the Safe Senders list.

Step 3. To add an address to the Safe Senders list,

Click

The Add address or domain dialog box appears.

At this point, we could type or paste an email address that we would like to add to the Safe Senders list. We won't do this today.

It is also possible to add senders to a "blocked" list. Doing this will cause Outlook to move messages from a specific email address directly to the Junk E-mail folder.

Step 4. To close the Add address or domain dialog box,

Click

Step 5. To close the Junk E-mail Options dialog box,

Click

The dialog box closes and we are returned to our Inbox.